All Systems Operational

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The POLi system status and any important announcements can be found below

POLi UAT3 Test Environment Operational
POLi Payments Transaction Processing Operational
POLi Console Operational
Banking Vectors Operational
ANZ Operational
ASB Operational
BNZ Operational
Kiwibank Operational
The Co-operative Bank Operational
TSB Bank Operational
Westpac Operational
SBS Bank Operational
Open Banking Integrations Operational
Westpac NZ Operational
ASB (Pay by ASB Mobile App) Operational
BNZ Operational
ANZ Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Planned Maintenance: BNZ Open Banking APIs & Classic POLi BNZ 'Pay by Bank' Jul 5, 2026 01:30-05:30 NZST

Maintenance Window:

Sunday 5th July: 01:30 AM – 05:30 AM NZT & Monday 6th July: 01:30 AM – 05:30 AM NZT

The purpose of this change is to perform a mainframe local recovery test switch, install the quarterly system software upgrade, and switch back after 24 hours. These are planned BNZ maintenance windows - not related to POLi.

Impact:
❌ Open Banking (BNZ): Unavailable
❌ Classic POLi (BNZ): Unavailable
✅ All other services: Unaffected

No action is required from merchants. BNZ payment options will be automatically re-enabled once maintenance is complete. We appreciate your understanding during this maintenance period.
Posted on Jun 23, 2026 - 16:00 NZST
Jul 4, 2026

No incidents reported today.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.

Jun 30, 2026

No incidents reported.

Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

Jun 27, 2026
Planned Maintenance: ASB Open Banking APIs
Completed - The scheduled maintenance has been completed.
Jun 27, 02:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 23:00 NZST
Scheduled - Start: Friday 26 June, 11:00 PM
End: Saturday 27 June, 2:00 AM

During this maintenance window, payment processing will be unavailable while an ASB ISO release is completed. The ASB (Pay by ASB Mobile App) option will appear as “temporarily offline” throughout this period.

Impact:
❌ Open Banking (Pay by ASB Mobile App): Unavailable
✅ All other services: Unaffected

No action is required from Merchants. The ASB Open Banking payment option will be automatically re-enabled once maintenance has concluded.

We appreciate your understanding during this maintenance period.
Jun 18, 13:11 NZST
Jun 26, 2026
Unplanned intermittent outage: ANZ 'Pay by Bank'
Resolved - This incident has been resolved.
Jun 26, 20:31 NZST
Monitoring - The service has now been restored, and a fix has been implemented. We are currently monitoring to ensure everything remains stable.
Thank you for your patience while we worked through this.
Jun 26, 10:30 NZST
Update - We’re continuing to investigate the issue and are working with ANZ to resolve it. Our teams remain actively engaged and focused on implementing a fix as quickly as possible.
Thank you for your continued patience -we’ll keep you updated as soon as we have further information.
Jun 25, 21:52 NZST
Update - We are continuing to investigate this issue and have escalated it to ANZ for further support. We appreciate your patience as we work through the matter. All relevant technical teams are actively engaged and remain focused on resolving this as quickly as possible.
Jun 25, 16:17 NZST
Investigating - We are currently investigating this issue.
Jun 25, 12:40 NZST
Jun 25, 2026
Planned Maintenance: Westpac Open Banking APIs
Completed - The scheduled maintenance has been completed.
Jun 25, 05:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 00:30 NZST
Scheduled - Maintenance Window: Thursday 25th June: 12:30 AM – 05:00 AM NZT

The purpose of this maintenance is to complete previously scheduled work that was not finalised on 18 June. Westpac will be performing essential updates to ensure the continued reliability and security of Payment Initiation services. This is a planned Westpac maintenance window - not related to POLi.

Impact:
❌ Open Banking (Westpac): Unavailable
✅ All other services: Unaffected

No action is required from merchants. Westpac payment options will be automatically re-enabled once maintenance is complete.

We appreciate your understanding during this maintenance period.
Jun 23, 16:09 NZST
Jun 24, 2026

No incidents reported.

Jun 23, 2026

No incidents reported.

Jun 22, 2026

No incidents reported.

Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

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