Resolved: The POLi platform is not processing transactions for NAB 'pay by bank details' option
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Investigating - The POLi platform is not processing transactions for NAB bank accounts. This is due to the maintenance NAB has made to its Internet Banking platform. The issue has been identified as impacting transactions from Tuesday 6th December 11.30PM (Melbourne time) and will be ongoing until resolved. We are working on the necessary uplift to the NAB (connection) to stabilize the payment processing and return the service to normal. Pay ID transactions for NAB will continue to work as normal.
If you or your customers experienced issues, particularly in relation to NAB failed transactions, and you require more information, please contact the POLi Helpdesk.
Email: helpdesk@polipayments.com
Phone: 1300 060 653
Operating hours: Monday-Friday 8.00am-5.00pm (Melbourne time)
We apologise for any inconvenience this has caused you and your customers. We are committed to resolving this issue and supporting you during this time.
Dec 07, 2022 - 09:39 AEDT
If you or your customers experienced issues, particularly in relation to NAB failed transactions, and you require more information, please contact the POLi Helpdesk.
Email: helpdesk@polipayments.com
Phone: 1300 060 653
Operating hours: Monday-Friday 8.00am-5.00pm (Melbourne time)
We apologise for any inconvenience this has caused you and your customers. We are committed to resolving this issue and supporting you during this time.
Dec 07, 2022 - 09:39 AEDT
About This Site
This StatusPage provides the availability of the POLi Platform, including the Australian and New Zealand banks offered through POLi.
Please use the following key for determining the status of the individual banks:
Operational status: POLi banking vector (connection) is online
Partial Outage status: POLi banking vector (connection) is online with reported errors for 10% or less of customers
Degraded Performance status: POLi banking vector (connection) is online but transacting at reduced capacity
Under Maintenance status: POLi banking vector (connection) is offline
If you require any further assistance, you can contact our POLi Support Team via helpdesk@polipayments.com.
POLi 'Pay by bank details'
?
Operational
POLi Pay ID
Operational
POLi Console
Operational
Australia
Under Maintenance
ANZ
Operational
Bank of Queensland
Operational
Bankwest
Operational
Bendigo Bank
Operational
Citibank
Operational
Commonwealth Bank of Australia (CBA)
Operational
Great Southern Bank (formerly CUA)
Operational
IMB Building Society
Operational
ME Bank
Operational
NAB
?
Under Maintenance
Newcastle Permanent
Operational
People's Choice Credit Union
Operational
New Zealand
Operational
ANZ
Operational
ASB
Operational
Bank of New Zealand (BNZ)
Operational
Kiwibank
Operational
The Co-operative Bank
Operational
TSB Bank
Operational
Westpac
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance