Service Under Maintenance

About This Site

This StatusPage provides the availability of the POLi Platform, including the Australian and New Zealand banks offered through POLi.

Please use the following key for determining the status of the individual banks:

Operational status: POLi banking vector (connection) is online
Partial Outage status: POLi banking vector (connection) is online with reported errors for 10% or less of customers
Degraded Performance status: POLi banking vector (connection) is online but transacting at reduced capacity
Under Maintenance status: POLi banking vector (connection) is offline

If you require any further assistance, you can contact our POLi Support Team via helpdesk@polipayments.com.

POLi Platform ? Operational
POLi Console Operational
Australia Under Maintenance
ANZ Operational
Bank of Melbourne Operational
Bank of Queensland Operational
Bank SA Operational
Bankwest Operational
Bendigo Bank Operational
Citibank Operational
Commonwealth Bank of Australia (CBA) Operational
Great Southern Bank (formerly CUA) Operational
IMB Building Society Operational
ME Bank Operational
NAB Operational
Newcastle Permanent Operational
People's Choice Credit Union Operational
St. George Bank Operational
Suncorp ? Under Maintenance
Westpac Operational
New Zealand Under Maintenance
ANZ Operational
ASB Operational
Bank of New Zealand (BNZ) Operational
Kiwibank ? Under Maintenance
The Co-operative Bank Operational
TSB Bank Operational
Westpac Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On Monday 27th September at 9 am AEST, we will be removing one of the intermediate POLi SSL certificates, which is due to expire on Thursday 30th September, from our chain. We do not foresee any Merchant or transacting processing impact with this change for Merchant infrastructure maintained and regularly patched. You may wish to ensure you have trusted the "ISRG Root X1" root certificate or check this in our UAT environment.
Posted on Sep 23, 17:42 AEST
Past Incidents
Sep 24, 2021

No incidents reported today.

Sep 23, 2021

No incidents reported.

Sep 22, 2021
Resolved - ANZ AU vector (connection) is now operational through POLi. Please monitor transactions and settlements closely over the next few days. If you require more information, please get in touch with the POLi Helpdesk.
Email: helpdesk@polipayments.com
Phone: 1300 060 653
Operating hours: Monday-Friday 8.00am-5.00pm (Melbourne time)
Sep 22, 12:08 AEST
Identified - The POLi platform is not processing transactions for ANZ AU bank accounts. This is due to maintenance ANZ AU has made to their Internet banking platform. The issue has been identified as impacting transactions from Saturday 11 September 2021 10am (Melbourne time) and will be ongoing until resolved. We are working on the necessary uplift to the ANZ AU vector (connection) to stabilize the payment processing and return the service to normal.

If you or your customers experienced issues, particularly in relation to ANZ AU failed transactions, and you require more information, please contact the POLi Helpdesk.
Email: helpdesk@polipayments.com
Phone: 1300 060 653
Operating hours: Monday-Friday 8.00am-5.00pm (Melbourne time)

We apologise for any inconvenience this has caused you and your customers. We are committed to resolving this issue and supporting you during this time.
Sep 11, 14:34 AEST
Investigating - The POLi platform is not processing transactions for ANZ AU bank accounts. Our tech teams are currently investigating.
Sep 11, 13:44 AEST
Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021
Sep 10, 2021

No incidents reported.