Identified - We are aware of an issue where some customers attempting to make a payment using Westpac Open Banking may receive the error: "We couldn't find any eligible accounts for this request."
Westpac has advised that one of the primary reasons for this error is that the customer is a business customer using a commercial login through the consumer online banking channel. This is a legacy configuration that is no longer supported and is currently being remediated by Westpac.
Customers do not need to wait for this remediation to occur automatically. If affected, they can contact Westpac directly to have their banking access reviewed and potentially updated sooner. Westpac has advised that its frontline support teams are trained to assist with Open Banking payment enquiries, including identifying and resolving issues related to commercial logins being used on the consumer banking platform.
If your customers encounter this error, we recommend in the first instance contacting Westpac and requesting that they check whether their online banking access is configured under this legacy commercial login arrangement. If it is a non-business account not appearing (such as Everyday or Savings), your customers can also contact Westpac with their Westpac ID and name of the account type not appearing via Open Banking. If your customers are still experience issues making payments with Westpac please contact POLi at support@polipayments.com.
Jul 14, 2026 - 15:20 NZST
Westpac has advised that one of the primary reasons for this error is that the customer is a business customer using a commercial login through the consumer online banking channel. This is a legacy configuration that is no longer supported and is currently being remediated by Westpac.
Customers do not need to wait for this remediation to occur automatically. If affected, they can contact Westpac directly to have their banking access reviewed and potentially updated sooner. Westpac has advised that its frontline support teams are trained to assist with Open Banking payment enquiries, including identifying and resolving issues related to commercial logins being used on the consumer banking platform.
If your customers encounter this error, we recommend in the first instance contacting Westpac and requesting that they check whether their online banking access is configured under this legacy commercial login arrangement. If it is a non-business account not appearing (such as Everyday or Savings), your customers can also contact Westpac with their Westpac ID and name of the account type not appearing via Open Banking. If your customers are still experience issues making payments with Westpac please contact POLi at support@polipayments.com.
Jul 14, 2026 - 15:20 NZST
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The POLi system status and any important announcements can be found below
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Degraded Performance
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Major Outage
Maintenance
Scheduled Maintenance
Planned BNZ Maintenance: Sunday 30 August and Monday 31 August between 01:30am and 05:30am on both days Aug 30, 2026 01:30-05:30 NZST
Maintenance Window:
Sunday 30 August 01:30am to 05:30am & Monday 31 August 01:30am to 05:30am.
The intent of this change is to perform a mainframe testing and install the quarterly system software upgrade.
Impact:
❌ Open Banking (BNZ): Unavailable
❌ Classic POLi (BNZ): Unavailable
✅ All other services: Unaffected
No action is required from merchants. BNZ payment options will be automatically re-enabled once maintenance is complete. We appreciate your understanding during this maintenance period.
Posted on Aug 14, 2026 - 17:19 NZST
Sunday 30 August 01:30am to 05:30am & Monday 31 August 01:30am to 05:30am.
The intent of this change is to perform a mainframe testing and install the quarterly system software upgrade.
Impact:
❌ Open Banking (BNZ): Unavailable
❌ Classic POLi (BNZ): Unavailable
✅ All other services: Unaffected
No action is required from merchants. BNZ payment options will be automatically re-enabled once maintenance is complete. We appreciate your understanding during this maintenance period.
Posted on Aug 14, 2026 - 17:19 NZST