Investigating - The POLi platform is not processing transactions for NAB bank accounts. This is due to the maintenance NAB has made to its Internet Banking platform. The issue has been identified as impacting transactions from Tuesday 6th December 11.30PM (Melbourne time) and will be ongoing until resolved. We are working on the necessary uplift to the NAB (connection) to stabilize the payment processing and return the service to normal. Pay ID transactions for NAB will continue to work as normal.

If you or your customers experienced issues, particularly in relation to NAB failed transactions, and you require more information, please contact the POLi Helpdesk.
Email: helpdesk@polipayments.com
Phone: 1300 060 653
Operating hours: Monday-Friday 8.00am-5.00pm (Melbourne time)

We apologise for any inconvenience this has caused you and your customers. We are committed to resolving this issue and supporting you during this time.

Dec 07, 2022 - 09:39 AEDT

About This Site

This StatusPage provides the availability of the POLi Platform, including the Australian and New Zealand banks offered through POLi.

Please use the following key for determining the status of the individual banks:

Operational status: POLi banking vector (connection) is online
Partial Outage status: POLi banking vector (connection) is online with reported errors for 10% or less of customers
Degraded Performance status: POLi banking vector (connection) is online but transacting at reduced capacity
Under Maintenance status: POLi banking vector (connection) is offline

If you require any further assistance, you can contact our POLi Support Team via helpdesk@polipayments.com.

POLi 'Pay by bank details' ? Operational
POLi Pay ID Operational
POLi Console Operational
Australia Under Maintenance
ANZ Operational
Bank of Queensland Operational
Bankwest Operational
Bendigo Bank Operational
Citibank Operational
Commonwealth Bank of Australia (CBA) Operational
Great Southern Bank (formerly CUA) Operational
IMB Building Society Operational
ME Bank Operational
NAB ? Under Maintenance
Newcastle Permanent Operational
People's Choice Credit Union Operational
New Zealand Operational
ANZ Operational
ASB Operational
Bank of New Zealand (BNZ) Operational
Kiwibank Operational
The Co-operative Bank Operational
TSB Bank Operational
Westpac Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 10, 2022

No incidents reported today.

Dec 9, 2022

No incidents reported.

Dec 8, 2022

No incidents reported.

Dec 7, 2022
Dec 6, 2022

No incidents reported.

Dec 5, 2022

No incidents reported.

Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.